Privacy Policy

This Privacy Policy explains how JewelFix Pro ("we", "us") handles personal information when you use our workshop software, our website, or the customer status portal. We collect only the information the service needs to work, and we never sell it.

Information we collect

• Account details. Your name and email address when you register or are invited to a workshop workspace.
• Workshop records. The details you and your team enter: repair jobs, customer names, phone numbers, email addresses, product and sales records, and expense records for the stores you work in.
• Photos you upload. Photos of watches and jewellery taken for job cards and identification.
• Customer portal visits. The email address a repair customer gives to check the status of their repair, matched only to repairs booked under that email.
• Usage data. Basic analytics about app visits, recorded without names, and deleted automatically after 60 days.

How we use information

We use your information to run the service: managing repair jobs, sending booking and ready-for-collection notifications, producing invoices and accounting reports, and providing support. Customers' contact details are used only to communicate about their repairs. We do not use customer data for advertising.

Who can see workshop data

Each workshop's records are private to that workshop's team. Users of one store cannot see another store's board, customers or accounts. Repair customers can see only the status of repairs booked with their own email address.

Storage and security

Data is stored on Base44's infrastructure with encryption in transit and at rest. Access to records is enforced by per-store permissions. Uploaded job photos are stored privately and only shown to authorised workshop members.

Data retention and deletion

You can delete your own account at any time from the account menu in the app ("Delete my account"). Workshop owners can also remove team members. Deleting an account removes your profile and access; the workshop's own records (such as past repairs and invoices) remain with that workshop. If you ask us to delete all of your personal data, contact us and we will action the request.

Your rights

Depending on where you live, you may have rights to access, correct, export or delete your personal information. To exercise any of these rights, contact us using the details below.

Contact us

Questions about this policy or your data? Reach us through the in-app Help section, or email the address shown on your workshop's settings page. If you are a repair customer, contact the workshop that booked in your repair.

See also our Terms of Use.